Announcements

Nymbl Systems is poised to revolutionize the Home Medical Equipment (HME) industry with the unveiling of its intuitive software solutions at Medtrade 2024.

Nymbl Systems, the leading provider of billing and business management software and services for orthotics and prosthetic practices (O&P), announced today the availability of a revenue cycle management (RCM) service to its more than 200 O&P practices.

We're Excited to Announce our Recognition on the 2023 Inc. 5000 List!

Nymbl's Support Team has a Net Promoter Score (NPS) of 80 At Nymbl Systems, we put our customers first. We take pride in listening to our customers and taking their suggestions into consideration. Our Support team is no exception, with an industry-leading Net Promoter Score (NPS) of 80 and daily inquiries handled through multiple channels, such as chat, phone, and email, they continue to be highly-rated. Chat and phone calls are answered right as they come through by a live support agent, and emails are typically responded to within an hour of receiving them. NPS is a measure used to gauge customer loyalty, satisfaction, and enthusiasm with a company. We calculate this score by asking our customers one question: “How was your most recent interaction with the support agent at Nymbl Systems?” . This question is asked in an email sent out immediately following the resolution of the Nymbl user's support ticket. In order to receive a positive NPS, a user must submit a 9 or 10 which is considered a promoter score, versus a detractor or passive score which is between a 1 and 8. Out of 253 responses since January 1, 2023, Nymbl Support has received 218 promoter scores, resulting in an outstanding NPS of 80. The Software as a Service industry as a whole has an average NPS of 31.

Lexington, Ky. –September 15, 2020 – As the Nymbl team welcomes its newest advisor, Brian Sandager, to its Advisor Panel, we are eager to learn from his guidance and apply his years of industry experience to improve our organization. Sandager will be its first advisor outside of the Orthotic and Prosthetic industry. He will join our current advisors Lesleigh Sisson, Chris Doerger, and Glenn Matsushima. Sandager, the 2020 recipient of Washington Exec’s Chief Operating Officer of the Year award, brings operational, macroeconomics of healthcare, and large-scale healthcare information technology experience to the team. A graduate from the University of Kansas, Sandager earned his bachelor’s degree in Business Administration and Accounting. In 2001, Sandager joined Cerner Corporation and quickly moved into a financial role supporting the consulting business across the world. Over the next decade, he managed Cerner’s life sciences business on the West Coast, led operations in Australia and delivered new business in Southeast Asia before moving on to lead Cerner’s Central European businesses. Upon returning to the US in 2010, he led delivery and growth across multiple states and large health systems before being appointed CIO for Circle Health in Massachusetts. During the last two decades, Sandager gained indispensable knowledge about the health care industry and emerged as an industry and corporate leader. In April 2019, Sandager moved into a new role as the first Chief Operating Officer of Cerner Government Services, a wholly owned subsidiary of Cerner Corporation, which is focused on transforming how the government delivers health care by bringing the best of its commercial practices, breakthrough innovation and global experience to serve the unique missions of its federal military and civilian health clients including the Department of Veterans Affairs, the Department of Defense and the U.S Coast Guard. When Sandager was asked about his primary focus at Cerner, he stated, “Our focus will remain on the transformation of health care. Our Veterans, Service members and caregivers deserve the best health care possible. As a nation, we need to evolve how we deliver health care as our economy and future depends on it.” Nymbl Systems is revolutionizing the orthotic and prosthetic industry by solving complex problems with simple solutions. It leverages the latest technologies to simplify workflow and let practices focus on what matters most – the patients. By reducing training, time spent in the software, and reporting Nymbl allows practices to grow faster. Nymbl is always looking to improve as a company and as a practice management solution, Brian will be a key advisor to help with this moving forward. The Nymbl team is incredibly thankful for the opportunity to learn from Sandager’s valuable industry knowledge of how large-scale healthcare information systems operate, grow, excel, and thrive. Applying his expertise, mentality, and experience to Nymbl will allow for faster growth, improvements within the software, and a better user and patient experience. Josh Lau, CEO of Nymbl Systems, had this to say about the new addition to the team, “Brian is the perfect fit for our Advisor Panel, he has the right mindset, persona, and experience to help put Nymbl on the right track to become the perfect practice management solution in orthotics and prosthetics.”